Dr Helen Webberley | Gender Specialist and Medical Educator
Telling The Truth About Gender Diversity
Legal

Terms, Privacy and Copyright

Terms, Privacy, Legal & Disclaimer

Last updated: March 2026

Welcome to www.helenwebberley.com. This page explains how we operate, how we use your data, and the terms under which you may access our services.

By using this website or becoming a member, you agree to the terms set out below.

1. About This Website

This website provides information, education, and mentoring services relating to gender diversity and associated topics.

The content is intended to support understanding, reflection, and informed decision-making. It is not a substitute for professional advice.

2. Important Disclaimer

All content, communications, mentoring, and materials provided through this website:

  • Are for informational and educational purposes only
  • Do not constitute medical, clinical, psychological, or legal advice
  • Do not establish a doctor-patient, therapist-client, or lawyer-client relationship

You should always seek advice from a suitably qualified professional before making decisions about your health, legal situation, or personal circumstances.

We accept no responsibility for decisions made based on information provided through this platform.

3. Membership & Services

Some areas of the website require membership and payment.

By subscribing, you agree that:

  • You provide accurate and truthful information
  • You are responsible for maintaining the confidentiality of your account
  • You will use the service respectfully and lawfully

We reserve the right to suspend or terminate access where these terms are breached.

4. Mentoring & Communication Boundaries

We may offer 1:1 mentoring, messaging, or guidance.

These services:

  • Are supportive and educational in nature
  • Do not replace professional medical, psychological, or legal care
  • Do not create any formal duty of care or ongoing professional responsibility

We are not able to provide crisis support or emergency services.
If you are in distress or at risk, you should seek immediate help from local emergency or support services.

5. Payments, Cancellation & Refunds

Membership fees and services are charged as described at the point of purchase.

  • You may cancel your membership at any time
  • Access will usually continue until the end of the billing period
  • Refunds are not routinely provided, except where required by law or in exceptional circumstances at our discretion

6. Children and Young People

This website may be accessed by individuals under the age of 18.

If you are under 18:

  • You should involve a parent, guardian, or trusted adult where possible
  • You confirm that you understand the nature of the information provided

We do not knowingly provide services that require legal consent where this cannot be given.

7. Data We Collect

We may collect and process:

  • Name and contact details (such as email address)
  • Account and membership information
  • Payment information (processed securely by third parties)
  • Messages and enquiries submitted via the platform
  • Technical and usage data

8. How We Use Your Data

We use your data to:

  • Provide access to services and membership
  • Process payments and manage subscriptions
  • Respond to enquiries and provide support
  • Improve the website and user experience
  • Meet legal and regulatory requirements

We do not sell your personal data.

9. Third-Party Services

We use third-party providers to support:

  • Website hosting and performance
  • Data storage and infrastructure
  • Payment processing
  • Security and service delivery

These providers process data on our behalf and are required to do so securely and in line with applicable data protection laws.

10. International Data Transfers

Your data may be processed outside your country of residence.

Where this happens, appropriate safeguards are in place to protect your data.

11. Data Security

We take reasonable technical and organisational measures to protect your data.

However, no system can be completely secure, and use of the website is at your own risk.

12. Data Retention

We keep your data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

13. Your Rights

You may have rights including:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction or objection to processing

To exercise your rights, please contact our Data Protection Officer.

14. Data Protection Officer

Our Data Protection Officer is at Mishcon de Reya LLP.

For all data protection enquiries, please contact:
dpo@mishcon.com

15. Contact

For general enquiries about this site, please use the Ask Sammy function.

16. Intellectual Property & Copyright

All content on this website is owned by Helen Webberley unless otherwise stated.

You may use content for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, or use content commercially without permission.

17. Acceptable Use

You agree not to:

  • Use the site unlawfully
  • Attempt to gain unauthorised access
  • Interfere with the website’s operation
  • Share harmful, abusive, or misleading content

18. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect or consequential loss
  • We are not responsible for outcomes based on use of this site
  • Use of the website is at your own risk

19. Changes to These Terms

We may update these terms from time to time.

The latest version will always be available on this page.

20. Governing Law

These terms are governed by the laws of England and Wales.

helenwebberley.com is a knowledge and education platform covering gender identity, trans healthcare, rights, policy, and lived experience. Content is written, filmed, and recorded by Dr Helen Webberley, Gender Specialist and Medical Educator, and is provided for information and educational purposes only. This platform is not a healthcare provider. Nothing on it constitutes medical, clinical, legal, or professional advice.

Not medical or legal advice

Nothing on this site, including articles, responses, policy reviews, or conversations with Sammy the AI assistant, constitutes medical, clinical, legal, or professional advice. If you have concerns about your health or the health of someone in your care, please speak with a qualified healthcare professional. If you need legal advice, please consult a qualified solicitor.

Sammy

Sammy is Dr Helen Webberley's AI assistant, informed by her knowledge, clinical expertise, and values. While Sammy aims to be helpful and accurate, responses should not be treated as clinical or legal advice. Sammy may make errors, and for important decisions you should always consult a qualified professional.

Conversations with Sammy are processed via Anthropic's API. By using Sammy, you agree that your conversation may be processed by Anthropic in accordance with their terms of service. Conversations with Sammy may be reviewed by Dr Helen Webberley to ensure quality and accuracy.

Acceptable use

You agree to use this platform only for lawful purposes and in a manner that does not infringe the rights of others. You must not use it to harass, abuse, or harm any person, post unlawful or discriminatory content, attempt to gain unauthorised access, scrape or extract data without written permission, or impersonate Dr Helen Webberley or any other person.

Intellectual property

All content on this platform, including articles, videos, audio recordings, and images, is the intellectual property of Dr Helen Webberley. You may share links to content and quote brief extracts with attribution, but you may not reproduce substantial portions without written permission.

Limitation of liability

To the fullest extent permitted by law, Dr Helen Webberley shall not be liable for any loss or damage arising from your use of this site or reliance on any content published here, including responses generated by Sammy. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Privacy: who we are

The data controller for this website is Dr Helen Webberley, Gender Specialist and Medical Educator, operating through helenwebberley.com. Our Data Protection Officer is at Mishcon de Reya LLP, contactable at dpo@mishcon.com.

What data we collect

  • Email address when you subscribe as a free reader or paid member.
  • Name if you provide it when subscribing or in correspondence.
  • Payment information processed by Stripe. We do not store card details.
  • Usage data collected anonymously by our hosting provider.
  • Messages and questions submitted through Sammy or contact forms.

How we use your data

We use your data to send you updates and new content by email, manage your account, respond to your questions, provide access to Sammy, and comply with our legal obligations. You can unsubscribe at any time.

Sensitive information

This platform covers gender identity. By engaging with content or contacting us, you may share information relating to your gender identity or personal circumstances. We treat all such information with the highest level of care. We do not sell, share, or disclose this information to any third party except where required by law or where you have explicitly consented. This platform is ad-free and we do not use personal data for advertising.

Data sharing

We share data only with the following providers, all of whom are required to handle your data in accordance with applicable data protection law: Ghost (our publishing platform), Stripe (payment processing), Anthropic (AI powering Sammy), Cloudflare (infrastructure), and Supabase (knowledge base database).

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, object to or restrict processing, and data portability. To exercise these rights, contact our Data Protection Officer at dpo@mishcon.com. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site uses essential cookies to manage login sessions. We do not use advertising or tracking cookies.

Changes to these documents

We may update these terms and privacy policy from time to time. The date at the top shows when they were last revised. Continued use of the site after changes are posted constitutes acceptance of the updated documents.